Wednesday, March 11, 2009

The disaster that is work

So, we have a fairly new lab director at work. He's a nice enough guy probably, in spite of his habit of staring at his nails and biting at his cuticles during meetings (even meetings with client/physicians!). The previous director was a real policy guru and didn't have much of a personality to speak of, a little uptight with the fashion sense of a circa-1970's Wayne Newton.

But the old guy got things done. A lot of the changes are still being put into effect and have been long overdue - he got the complete renovation of the lab in motion... Another change he wanted to implement was a radical expansion of my department. When he took the job, I was the department. I was working 10 hour days to cover the actual office hours of 7:00 - 5:00 so that someone was always there to actually answer the phones and working beyond that and some weekends to catch up when I got behind. Jon's (the old boss's) vision for my department was a number of people, eventually as many as six full time client service representatives covering at least two shifts (7:00 am - 11:00 pm) of full time phone duty and office work with two supervisory level positions. One of these would be a full-time sales person who would also handle the marketing for the lab and traditional supervisor who would overlook clients services, the couriers and logistics, pathology secretaries and transcriptionists as well as possible the send-out and processing sections of the lab. He wrote a job description for the latter position with me in mind before he left in October. I even got help (after many years of the over-worked routine) under his watch for which I am very grateful.

Well, the new guy is saying exactly all the same things about the direction for my department since he has arrived but has managed to make exactly zilch happen about it since his arrival. In fact, instead of getting my new position approved, he instead (I'm sure at the prodding of our Pathologist, who is all about his own needs, the rest be damned) expanded the hours of the pathology secretaries and got approval for another pathology secretary. While, I might add, completely cutting out the possibility of any possible OT for me and the other client service rep, while approving any needed OT for the secretaries who read, do homework, surf the net, etc. on company time because there is not enough work for the two we already have.

I'm afraid it might be time to polish up the old resumé and get set up on again.

1 comment:

  1. Geez... The good news is you have a lot of experience and are marketable. Maybe you can find a way to steal the secs that the other guy doesn't need. I'm sorry your workplace is so sucky:(